USEFUL INFORMATION
FOR YOUR SAFETY
We kindly ask that you review the following safety information which briefly outlines how to respond to an emergency. To ensure your safety, we conduct regular emergency training and drills with all our staff.
EMERGENCY PROCEDURES
In case of emergency, please dial 3000.
FIRE
In the event of fire, the hotel staff will inform you if evacuation is necessary.
If a fire starts in your room, inform the Guest Assistant on extension 3000 if you are not in any immediate danger.
Do not put yourself in danger.
Try to contain the fire by closing the doors and windows.
A fire extinguisher is located in the corridors and hallway.
Please vacate the area and assemble at the Muster Point on the Circus Maximus lawn.
MUSTER POINT
We have identified one Muster point in the event of Fire, on the Circus Maximus lawn next to the Walled Garden to the north of the House. It is important that people gather at is point, as it is our way of ensuring that everyone is safe and accounted for, before we plan the next step, dependent on the situation. Please be familiar with this point and your route to it.
ACTIVITIES
Please speak to the Front Office team to discover the best of Heckfield Place, or click on the Activities here on the compendium.
AFTERNOON TEA
Our complimentary tea and beautiful House-made cake are served in the
Drawing Room between 3.30 pm & 5.00 pm.
AIR CONDITIONING & HEATING
The House has a heating and cooling system. The dial in your room can lower or raise the temperature. Please set both dials to ‘midday’ for our recommended medium temperature in your room.
CURRENCY
UK’s currency is the Pound. ATMs and Banks are available in the local village. Please ask your Guest Assistant if you require a cash advance.
DRINKING WATER
We bottle our own water – and it is available as still and sparkling throughout the House. Bottles of water are provided in your room and will be replenished daily.
DOGS
Dogs are allowed in certain selected rooms and need to be pre-booked. We request that you sign our Dog Policy. Please ensure that you clear up after your dog and keep them under control at all times. Please do not take them into any dining areas or the Screening Room.
ELECTRICAL VOLTAGE
The voltage supply is 220V/50 cycles. A 110V socket is provided for shaving.
An international adaptor is available on request.
HEALTH
We have a general physician on 24 hour call, if needed. We keep a small first aid box for minor ailments, and the nearest A&E Hospital is located in Reading.
LAUNDRY
Please place your dirty clothes in the laundry basket you will find in your bathroom. Our Housekeeping team will be happy to itemise your laundry for you. Laundry handed in by 9am will be returned by 6pm. Dry cleaning handed in by 9am will be returned the following day (except on a Sunday). If you have any urgent items, please inform your Guest Assistant and we will endeavour to arrange this (at an additional 50% charge for express service). We suggest you keep any items requiring specialist cleaning to be laundered or dry cleaned at home. Please identify the items for dry cleaning to your Guest Assistant.
| Items | Laundry | Pressing | Dry Cleaning |
|---|---|---|---|
| 2 Piece Suit | N/A | £16.00 | £30.00 |
| 3 Piece Suit | N/A | £21.00 | £37.00 |
| Waistcoat | N/A | £5.00 | £10.00 |
| Jacket | £19.00 | £9.50 | £19.00 |
| Overcoat | £37.00 | £18.50 | £40.00 |
| Sweater | £16.00 | £8.00 | £16.00 |
| Tie | N/A | £4.00 | £8.00 |
| Dress | £30.00 | £15.00 | £37.00 |
| Wedding Dress | N/A | £50.00 | N/A |
| T-Shirt/Vest | £10.00 | £5.00 | £8.00 |
| Shirt/Blouse | £13.00 | £6.50 | £17.00 |
| Jeans/Trousers | £15.00 | £7.50 | £24.00 |
| Shorts | £6.20 | £3.10 | £10.00 |
| Scarf | £10.00 | £5.00 | £16.00 |
| Handkerchief | £4.00 | £2.00 | £5.00 |
| Skirt | £11.20 | £5.60 | £20.00 |
| Leggings/Tights | £10.00 | £5.00 | £7.00 |
| Tracksuit | £18.00 | £9.00 | £20.00 |
| Underwear | £5.00 | £2.50 | £6.00 |
| Socks | £5.00 | £2.50 | £6.00 |
| Pyjamas | £14.00 | £7.00 | £25.00 |
| Pyjama Bottoms | £9.40 | £4.70 | £16.00 |
| Dressing Gown | £14.00 | £7.00 | £24.00 |
| Baby Items | £5.00 | £2.50 | N/A |
ALL RATES ARE SUBJECT TO 10% DISCRETIONARY SERVICE CHARGE
PRIVATE IN ROOM DINING
Please find the in room dining menu in this folder. To place your order please dial 4000.
TIMINGS
MARLE
Breakfast is served from 7:30 am to 10:30 am
Lunch is served from 12:00 pm to 2:00 pm
Dinner is served from 6:00 pm to 10:00 pm
HEARTH
Saturday – Lunch is served from 12:00 pm to 2:30 pm
Tuesday to Sunday – Dinner is served from 6:00 pm to 9:00 pm
MOON BAR
From 11:00 am till late
PERSONAL BAR
All drinks and snacks in the cocktail cabinet in your room are complimentary and will be replenished daily, with any additional items charged on request.
SAFETY DEPOSIT BOX
This is located inside the cupboard drawer and comes with simple instructions. We request you keep your valuables in it during your stay.
THE BOTHY BY WILDSMITH
The Bothy by Wildsmith is nestled beyond a secret door at the edge of our Upper Walled Garden. Stroll there for a mindful start to your journey. Further details can be found in our Compendium or by speaking with The Study team by dialing 3200.
SETTLEMENT OF ACCOUNT
Heckfield Place accepts major credit cards. Payment can be made in Pound Sterling. A copy of your account will be emailed to you prior to your departure.
SMOKING
Smoking is allowed in the Garden, on the Terrace of your room if you have one and around the Estate. Please refrain from smoking inside the House and be aware of a very sensitive smoke detection system throughout the building. Please be respectful of other guests spaces and pick up all cigarette stubs and dispose of carefully.
TELEPHONE
You can dial direct for an outside line
3200 to dial to Study
4000 for In Room Dining
20+ the room number for room to room calls eg. 2001 for room 1.
TIME
In the Winter, UK time is GMT, during British Summer Time (BST), it is GMT+1.
TELEVISION
Our Bang & Olufsen TVs are controlled by the remote control. Please press TV to turn on, and the red dot button to turn it off. Your television is equipped with Sky and Apple TV, which can be operated by the named buttons directly from the remote control. When required the Pin Number for Sky Movies is 0000
Below TV apps are available on Apple TV. These are accessible by using your own apple account and can be streamed directly without using your personal device . You must use your own subscription to access streaming services.
Prime video, Netflix, YouTube, CNN go, BBC iPlayer, ITV hub, My5
VALUABLES
Please place your valuables in your in-room safety box.
WAKE UP CALLS
Your Guest Assistant will arrange your wake up call on request.
GETTING AROUND
LOCAL AREA
Winchfield Station – £36 one way
Hook – £48 one way
AIRPORT TRANSFERS
London Heathrow – £190 one way
London City – £360 one way
Gatwick – £245 one way
FURTHER AFIELD
Southampton Cruise Ship Terminal – £190 one way
Central London or else where
By the hour – £85 per hour (minimum six hours)
